FAQ's
Frequently asked questions
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General and booking questions
You can save money and eliminate additional waiting time by opting for separate pickup and drop-off locations for your convenience.
Certainly, you have the option to either call or send a text message when your vehicle arrives, or the driver can hold a name sign or ring your doorbell. Please let us know your preferences during the booking process.
You can make a reservation by calling (202) 521-1155 or by booking online via our website, which employs a secure encrypted system. Choose according to your busy schedule and other considerations to facilitate smoother travel
arrangements.
While bookings can be made up to one hour prior to the trip, it is advisable to listen and secure your reservation as soon as your travel plans are confirmed to guarantee the availability of the vehicle, particularly on high-demand days.
Your business account can be established with either single-trip or monthly invoicing options. Please reach out to our office for guidance on the setup process.
Infants and toddlers are regarded as passengers, and all precautions are implemented to guarantee their safety and comfort during travel.
A 25% deposit must be paid 7 days prior to your trip, along with the remaining 75% payment, which is also due 7 days before your travel date. For bookings made on short notice, full payment is necessary before departure.
We offer complimentary baby and child seats. When you book, you can request a baby seat to ensure its availability upon your arrival. It is important to follow the necessary guidelines, as you will need to take the initiative to install the seats for your children. The seats are securely fastened and comply with all safety standards, demonstrating your commitment to the child's safety.
Airport Questions
Upon your arrival at the airport, the driver will be waiting for you with a sign displaying your name. Additionally, if you share your phone number, the driver
will text you prior to your flight landing. Should you have difficulty locating the
driver, please call (202) 521-1155 or contact your booking agent. Ensure you meet the driver before exiting the terminal.
We consistently monitor all aspects, including flights, to guarantee that everything is in order. Your chauffeur will be present upon your flight's arrival, ensuring that you encounter no issues due to any delays in your travel.
In the event of a significant flight delay without updated flight information, please contact us immediately via email or phone. Keep us informed of any
new details you receive.
This will allow us to reschedule and ensure that the driver is available at the
revised landing time. Your proactive involvement is essential for us to provide
seamless service despite unforeseen delays.
Please inform us at your earliest convenience, and we will adjust your booking accordingly to ensure our driver is available at the revised time due to the schedule change. We will also update your booking to reflect that the appointee
will be present upon your return for the new flight.
Parking and toll fees are not part of the fare price. These charges will be reflected in the final invoice as cost items, ensuring complete transparency with no hidden
fees associated with your journey.
It is recommended to arrive at the terminal 2-3 hours prior to your scheduled departure, particularly for international flights. This timeframe allows for check-in, security screening, and accommodates any potential flight delays. Verify the domestic flight times approved by the airline, as they may not advise arriving 1-2
hours in advance. Completing the check-in process early ensures a smoother transition to the boarding area, allowing you to address any issues that may arise and facilitating a more efficient overall experience.
We will keep you informed about any delays regarding your flight, and our chauffeur will utilize this information to remain updated. Your chauffeur is expected to arrive no later than 30 minutes or after eight loads; any additional
time will be spent waiting to prevent traffic congestion. If there are delays at customs or baggage claim, you will incur extra charges for the waiting time. This waiting time will be calculated in 15-minute increments based on the type of vehicle. We have implemented this billing approach as it is
both effective and fair to our customers, while also allowing for flexibility in response to flight schedule changes.
Chauffeur and Driver Questions
Absolutely not! All drivers will strictly adhere to road safety and speed limit rules to ensure your ride is as smooth and comfortable as possible.
Certainly, the pace at which our drivers operate the vehicle is governed by critical factors including road conditions, traffic volume, and the applicable traffic regulations. This ensures a smooth and pleasant journey while maximizing safety
for all passengers.
Certainly. Our drivers are permitted to enter into confidentiality agreements, ensuring that all communications between the driver and the client remain private and are not disclosed to any third party. This establishes a secure atmosphere for you.
Our drivers are typically courteous and highly discreet, unless the passenger prefers to engage in conversation. The team is approachable and prepared to offer any information you may need throughout the journey, as we believe this is a more enjoyable option than remaining silent.
Absolutely not! Operating a mobile phone while driving constitutes a serious offense and a blatant violation of regulations. Our drivers, adhering to legal requirements, focus solely on the road to ensure safety and provide distraction-free transportation.
Your chauffeur is professionally trained to be polite and will consistently offer accurate door-opening assistance, ensuring your safety as you enter or exit the vehicle.
your chauffeur will assist with your luggage. They’ll politely offer to load and unload bags into the vehicle and trunk, help you to/from the door, and ensure safe handling. For very heavy or unusually large items, please let us know in advance so we can arrange extra help.
Certainly! Our chauffeurs consistently don black suits, shirts, and ties to present a polished and stylish appearance for all clients. This attire reflects their role as representatives of our commitment to excellence.