FAQ'S
General and Booking Questions
Q1. Can I book separate rides to and from a location to avoid waiting charges?
You can save money and eliminate additional waiting time by opting for separate
pickup and drop-off locations for your convenience.
Q2. Will I be notified when my car arrives?
Certainly, you have the option to either call or send a text message when your
vehicle arrives, or the driver can hold a name sign or ring your doorbell. Please let
us know your preferences during the booking process.
Q3. How to book a car?
You can make a reservation by calling (858) 266-9000 or by booking online via our
website, which employs a secure encrypted system. Choose according to your
busy schedule and other considerations to facilitate smoother travel
arrangements.
Q4. How do I ensure availability after booking?
While bookings can be made up to one hour prior to the trip, it is advisable to
listen and secure your reservation as soon as your travel plans are confirmed to
guarantee the availability of the vehicle, particularly on high-demand days.
Q5. Do I need to have a business account or do I just pay by invoice?
Your business account can be established with either single-trip or monthly
invoicing options. Please reach out to our office for guidance on the setup
process.
Q6. Do infants and toddlers count as passengers?
Infants and toddlers are regarded as passengers, and all precautions are
implemented to guarantee their safety and comfort during travel.
Q7. What is the payment schedule for my booking?
A 25% deposit must be paid 7 days prior to your trip, along with the remaining
75% payment, which is also due 7 days before your travel date. For bookings
made on short notice, full payment is necessary before departure.
Q8. Are baby/child seats available?
We offer complimentary baby and child seats. When you book, you can request a
baby seat to ensure its availability upon your arrival. It is important to follow the
necessary guidelines, as you will need to take the initiative to install the seats for
your children. The seats are securely fastened and comply with all safety
standards, demonstrating your commitment to the child's safety.
Airport Questions
Q1. How do I find my chauffeur at the airport?
Upon your arrival at the airport, the driver will be waiting for you with a sign
displaying your name. Additionally, if you share your phone number, the driver
will text you prior to your flight landing. Should you have difficulty locating the
driver, please call (858) 266-9000 or contact your booking agent. Ensure you meet
the driver before exiting the terminal.
Q2. How will the driver coordinate, should my flight arrive early or get delayed?
We consistently monitor all aspects, including flights, to guarantee that
everything is in order. Your chauffeur will be present upon your flight's arrival,
ensuring that you encounter no issues due to any delays in your travel.
Q3. What can be done if there is an unexpected cancellation of a flight with no alternate options available?
In the event of a significant flight delay without updated flight information,
please contact us immediately via email or phone. Keep us informed of any
new details you receive.
This will allow us to reschedule and ensure that the driver is available at the
revised landing time. Your proactive involvement is essential for us to provide
seamless service despite unforeseen delays.
Q4. How to convey the changes in my flight schedule?
Please inform us at your earliest convenience, and we will adjust your booking
accordingly to ensure our driver is available at the revised time due to the
schedule change. We will also update your booking to reflect that the appointee
will be present upon your return for the new flight.
Q5. Is the parking fee included in chauffeur services?
Parking and toll fees are not part of the fare price. These charges will be reflected
in the final invoice as cost items, ensuring complete transparency with no hidden
fees associated with your journey.
Q6. At what time should I be at the airport terminal for my flight?
It is recommended to arrive at the terminal 2-3 hours prior to your scheduled
departure, particularly for international flights. This timeframe allows for check-
in, security screening, and accommodates any potential flight delays. Verify the
domestic flight times approved by the airline, as they may not advise arriving 1-2
hours in advance.
Completing the check-in process early ensures a smoother transition to the
boarding area, allowing you to address any issues that may arise and facilitating a
more efficient overall experience.
Q7. How to coordinate with the driver in case of delays?
We will keep you informed about any delays regarding your flight, and our
chauffeur will utilize this information to remain updated. Your chauffeur is
expected to arrive no later than 30 minutes or after eight loads; any additional
time will be spent waiting to prevent traffic congestion.
If there are delays at customs or baggage claim, you will incur extra charges for
the waiting time. This waiting time will be calculated in 15-minute increments
based on the type of vehicle. We have implemented this billing approach as it is
both effective and fair to our customers, while also allowing for flexibility in
response to flight schedule changes.
Chauffeur and Driver Questions
Q1. Will the chauffeur drive faster than the speed limit?
Absolutely not! All drivers will strictly adhere to road safety and speed limit rules
to ensure your ride is as smooth and comfortable as possible.
Q2. Will the chauffeur behave properly on the road?
Certainly, the pace at which our drivers operate the vehicle is governed by critical
factors including road conditions, traffic volume, and the applicable traffic
regulations. This ensures a smooth and pleasant journey while maximizing safety
for all passengers.
Q3. How will the chauffeur ensure my discretion and confidentiality?
Certainly. Our drivers are permitted to enter into confidentiality agreements,
ensuring that all communications between the driver and the client remain
private and are not disclosed to any third party. This establishes a secure
atmosphere for you.
Q4. How does the chauffeur converse with the passengers?
Our drivers are typically courteous and highly discreet, unless the passenger
prefers to engage in conversation. The team is approachable and prepared to
offer any information you may need throughout the journey, as we believe this is
a more enjoyable option than remaining silent.
Q5. Will the chauffeur use a cell phone while driving?
Absolutely not! Operating a mobile phone while driving constitutes a serious
offense and a blatant violation of regulations. Our drivers, adhering to legal
requirements, focus solely on the road to ensure safety and provide distraction-
free transportation.
Q6. Will the chauffeur open and close doors for the passengers?
Your chauffeur is professionally trained to be polite and will consistently offer
accurate door-opening assistance, ensuring your safety as you enter or exit the
vehicle.
Q7. Will the chauffeur help with carrying the luggage?
Your chauffeur is professionally trained to be polite and will consistently offer
accurate door-opening assistance, ensuring your safety as you enter or exit
the vehicle
Q8. Will my chauffeur be dressed professionally?
Certainly! Our chauffeurs consistently don black suits, shirts, and ties to present a
polished and stylish appearance for all clients. This attire reflects their role as
representatives of our commitment to excellence.
General information
Booking and reservations
Pricing and payment
Vehicle information
About Us
The MerChauffer Experience:
Where luxury meets excellence At MerChauffer, we combine luxury and transportation to create the ultimate travel experience. We are committed to providing an unmatched experience with a blend of sophistication, comfort and reliability.
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